This Privacy Policy describes how the personal data we collect from you, or you provide to us, is processed by us. This includes personal information collected through our website via our contact forms, event registrations or via other correspondence such as telephone calls or emails.

Why we collect information

We process information for legitimate business purposes, which include some or all of the following, to:

  • enhance, modify, personalize or otherwise improve our services/communications to you.
  • better understand how people interact with our website
  • provide postal and email communications which we think may be of interest to you
  • determine the effectiveness of promotional campaigns and advertising
  • carry out our obligations arising from any contracts entered into between you and us
  • notify you about changes to our service.

You have the right at any time to request your records to be erased from our database.

Visitors to our Website

When someone visits we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to monitor trends on the performance of our website.

Use of Cookies

To provide an interactive, useful and reliable browsing experience, we use third party suppliers who may set small files known as cookies. These place small amounts of information on your device, for example, your computer or mobile phone. They cannot however be used to identify you personally.

A list of the third-party cookie information used by PCR Connected please get in touch via our Contact page. Ltd is provided in the table below. For further information, please read the privacy policy of the third-party supplier.

Provider Name Purpose More Info
Google Analytics _utma
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. These cookies collect information anonymously. These include the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy Policy

Further information on cookies and how to switch them off can be found here. If you choose to switch these off however, it is likely to limit the functionality of our website.

Google reCAPTCHA v3

PCR has implemented reCAPTCHA v3 on this site which is subject to the Google Privacy Policy and Terms of Use. reCAPTCHA is used to fight spam and abuse on the site.

Links to other websites:

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.


We use a third-party provider, Constant Contact, to deliver our email marketing and quarterly newsletters. We gather statistics around email opening and clicks to help us monitor and improve our communications. For more information, please refer to Constant Contact’s privacy statement.

Social Media

When clicking on Social Media features published on our site, such as Twitter, Facebook and LinkedIn links, we will re-direct you to these services. The Social Media provider may collect information on your visit and these interactions are governed by their privacy policy.

All conversations conducted on any of our accounts/profiles on a public social media platform will be housed within that platform. If possible or applicable we will reply via that platform. We do not save or utilise the contact details of social media interactions for any other purpose unless indicated by the contact/message directly.

People who Email Us

We use Mimecast to encrypt and protect email traffic. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Storage and Retention

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

The personal information you provide us is kept only for as long as reasonably necessary for the purposes it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users.

Controlling your Personal Information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. You may request to access, update, correct, change, or delete your Personal Information at any time.

PCR Connected will use reasonable efforts to timely update and/or remove information. To access, change, or delete your Personal Information, to ask questions or to raise concerns, please get in touch via our Contact page.

Any items of electronic marketing we send you (for example email newsletters) will contain a clear “unsubscribe” link.

Reporting a Breach of Personal Information

PCR Connected is required by law to report any security breaches involving personal data to the Information Commissioner’s Office (ICO).

The ICO provide an online form for this purpose, which in the event of a breach of Personal Information security will be completed by us. They use the data collected by the form to record the breach, to make decisions about the action they may take, and as relevant in order to carry out those actions. The ICO retain personal information only for as long as necessary to carry out these functions, and in line with their own retention schedule.

Changes to this Privacy Policy

We keep our privacy notice under regular review. Any changes made to our privacy statement in the future will be posted on this page and, where appropriate, notified to you by e-mail. This privacy policy was last updated on 3rd September 2019.

Contact Details

For the purpose of the General Data Protection Regulation (GDPR), the data controller is PCR Connected of 4 The Pavilions, 31 Brighton Road, South Croydon, Surrey, CR2 6EB.

Questions or comments regarding this privacy policy are welcomed and should be sent to the postal address above or via our Contact page.