Most businesses recognise the value of reliable and connected technology. Key to this is effective IT support through managed IT services.

At PCR Connected, we proactively support and manage your IT systems. We work with you to understand your business processes and ensure your network is stable, reliable and secure.

With remote and onsite IT support, as well as patch management and strategic advice, you know your systems are well looked after. By proactively monitoring your systems, we resolve issues before they become a problem, improving performance and reducing downtime.

We tailor each of our IT support contracts to your needs for maximum value for money. Our contracts are all backed by our stringent Service Level Agreements, providing you with the highest levels of service and quality assurance.

Our managed IT services

  • IT Support Helpdesk

    We provide unlimited remote support via telephone and email, as well as on-site where required. If you have a problem, a member of our dedicated team is on hand to help. Whether you are struggling to send an email, can’t print or require changes to your network configuration, our Microsoft-accredited engineers will work quickly and efficiently to resolve your issue.

  • Proactive Monitoring and Management

    As part of our managed services, we work behind the scenes to provide 24/7 server management. This allows us to identify and resolve any issues before they become a problem, improving performance and reducing downtime. Our proactive management means that our customers experience server up-time of more than 99.99%.

  • Patch Management

    Up-to-date software and hardware is less prone to failure, more resistant to cyber-attack and more efficient. As part of our managed IT services, we look after your patch updates. This not only introduces new features but protects your network from viruses and malware.

  • Strategic Advice

    We work with you as your Technology Partner to provide strategic advice and consultancy to improve the performance and reliability of your systems.

Want to get more from your IT support company? Read why you should consider proactive Managed IT Support rather than a break-fix model.

Why Choose PCR Connected

  • Unlimited helpdesk support
  • 24/7 proactive monitoring
  • Complete range of IT support services
  • Improved performance and reliability
  • Transparent service contracts
  • Smooth migration process

Frequently Asked Questions

A managed IT service is an outsourcing arrangement with an IT service provider which delivers ongoing services, such as hardware, software, network, application, security and Infrastructure.

A managed IT service differs from the break-fix model by ensuring that issues are dealt with proactively and promptly. It provides IT expertise which may be absent or not cost effective to manage in-house. A managed IT service provider helps to monitor and manage your network, often pre-empting potential issues that could lead to an outage or downtime. This model also assists with more predictable and scalable spending and enables a single point of contact to technology vendors.

This depends on the needs of your business, how large your business is, how critical downtime is to your operations and the technical abilities of in-house staff. Generally speaking, the practice of fixing a problem just when something is broken is outdated and most businesses would find a managed IT service a more cost effective solution to address any IT shortfalls.

The main benefits of using a managed IT service provider is ensuring you have a reliable and secure IT system utilising the latest technologies. This results in maximum uptime, minimal disruption and as few outages as possible. When something does go wrong, you already have an established relationship with a company that understands your organisation, your network and your IT needs.

A managed IT services team will work proactively with decision makers in your organisation to ensure there is minimal disruption to the day to day operation of your business. They will proactively structure and schedule maintenance of key IT infrastructure to ensure the smooth running of your organisation, and advise on technology that can improve resilience and business continuity in the event of an outage.

We would always recommend a managed IT service over an ad-hoc break-fix model. A managed IT service will help your organisation to maintain maximum uptime and minimise outages. Outsourcing your IT support is often a more cost-effective option because you do not have to employ an in-house person on a full-time basis, and cover them during times of absence. It also gives you access to a diverse range of IT skills and in the field advice that would be difficult to find in one person alone.